Questions, answered
If what you need isn’t here, email us — a person reads them.
The toys
What are they made of?
Silicone, with wooden parts on some items — the vehicles and the animal puzzle, for example. Each product page lists what that particular toy is made from.
How do I clean them?
Rinse the silicone under a warm tap and wipe the wooden parts with a damp cloth. Air-dry before putting anything back in the box.
Do any of them need batteries?
No. Nothing we sell takes a battery, needs charging, or connects to an app.
Do you offer personalisation?
No. A couple of our product web addresses still mention it from an older listing — we don’t currently offer personalised or engraved items.
Will you restock something that’s sold out?
Usually. Email us the product name and we’ll tell you what we know.
Ordering
Can I change or cancel my order?
If it hasn’t been dispatched, yes — email us with your order number as soon as you can. Once it’s with the carrier we can’t stop it, but you can still return it once it arrives.
I haven’t had a confirmation email.
Check your spam and promotions folders first. If there’s nothing after an hour, email us with the name and address you ordered under. It’s almost always a typo in the email address.
Do you sell gift vouchers?
Not at the moment.
Can I order by phone?
Yes — orders go through the Phone too . If something is going wrong at checkout, email us and we’ll help you get it through.
Delivery
How long will my order take?
We dispatch in 1–2 working days. Delivery normally takes another 3–5 working days after that. Working days don’t include weekends or bank holidays.
How much is delivery?
Shipping is 100% free on all orders across the United Kingdom. There are no hidden fees or minimum purchase requirements.
Where do you deliver?
The United Kingdom only at the moment.
Where’s my parcel?
Use our Track Your Order page — look up an order with your order number and email, or go straight to the carrier if you have a tracking number.
My tracking hasn’t updated.
Carrier scans can sit still for a day, especially over a weekend. If nothing has moved for three working days, email us with your order number and we’ll chase it.
It says delivered but nothing arrived.
Check with neighbours and look for a card first — carriers sometimes scan a parcel before it reaches the door. If it still hasn’t appeared after 24 hours, email us and we’ll open a claim with the carrier.
Returns
What’s your returns policy?
You have 30 days from delivery to send something back. It needs to come back unused and in its original packaging. Email us first with your order number and we’ll give you the returns address.
When will I get my refund?
Once the item is back with us and we’ve checked it, the refund goes to your original payment method. Your bank then takes its own time to show it — usually a few working days.
Who pays for return postage?
If you’ve changed your mind, return postage is yours. If it arrived damaged or faulty, it’s ours — email us photos and we’ll sort it out.
Something arrived damaged.
Email us within a few days of delivery with your order number and photos of both the damage and the packaging. We’ll replace it or refund it.
Didn’t find it?
Send us your question — include your order number if you have one.